January 30, 2015 6:20 pm Dispatcher Says 911 Wait Times Not Rare A former dispatcher is contradicting a San Diego Police Department statement that callers rarely wait several minutes to reach 911 operators. NBC 7’s Wendy Fry reports. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season