June 5, 2019 5:22 pm Audit Finds Issues with Water Dept.'s Customer Service An audit found several issues within the department’s customer service department. NBC 7’s Consumer Bob explains. US & World Videos 2:05 Police find, return dozens of abandoned Amazon packages 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season