October 31, 2017 5:35 pm Man Turns to NBC 7 Responds After Water Heater Issues A local man turned to NBC 7 Responds when his water heater stopped working and he bought a new one — but it was never delivered. NBC 7’s Consumer Bob reports. US & World Videos 2:05 Police find, return dozens of abandoned Amazon packages 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season